Warranty & Returns
Returns, exchanges & warranty
Not happy with your product? Or is it broken? That is very annoying and of course we will solve it together with you!
Exchange or return
Not entirely satisfied with your purchase or do you want to part with the product? No problem at all. At Erotiekvoordeel.nl you can exchange or return an item within 14 days. It is important that the product is received complete, unused and in the original undamaged packaging. Products that are damaged or used are not eligible for exchange or refund. Intimate products, such as sex toys and underwear, of which the packaging has been opened and/or the seal has been broken, cannot be exchanged for hygienic reasons.
Delivered faulty or incomplete
Doesn't your product do what it is supposed to do upon delivery? Then we recommend you to have a look at the manual first. You may be able to solve the problem yourself and be able to use the product right away without having to return it. We have noticed that the correct use of a charging cable can often solve a possible problem. Does your product still not work after this? Of course, this is very annoying. We will try to sort it out with you. Please send us an email describing the problem and we will discuss the best solution with you. When you want to exchange a product or get your money back, you first have to send us an email. Please always mention which article it is and your invoice number so that we can look up the details. You will then immediately receive an e-mail with further information on how to proceed. As soon as we have received the returned items in good order, we will transfer the purchase amount to your account. We promise!
Erotiekvoordeel.nl guarantees all products in its range for a period of 6 months, unless the manufacturer has a longer guarantee period, in which case we will take over. If within this period an article ordered by you shows defects, we ask you to report this to us by e-mail. We will then tell you how to return the faulty item to us. We will then repair the faulty item or send you a new one.